Medical services Call Center Agent (Remote)

United States

Experience and Skills

Clinical charging
Clinical phrasing
Client assistance

Schooling and Certificates

Secondary school confirmation or GED

Occupation subtleties

$20 60 minutes

Occupation Type

Full-time Remote

Full Job Description

About Conduent:

Through our committed partners, Conduent conveys strategic administrations and arrangements for the benefit of Fortune 100 organizations and more than 500 legislatures – making outstanding results for our customers and the large numbers of individuals who depend on them.

You have a chance to by and by flourish, have an effect and be essential for a culture where independence is seen and esteemed each day.

Set of working responsibilities:

*Conduent is employing REMOTE Healthcare Call Center Agents*

We're searching for peppy, understandable and dependable Healthcare Call Center Agents to join our Team. You will take/make inbound/outbound calls to our individuals with respect to Medicare benefits.

Preparing:

fourteen days M-F, 8am – 4pm CST.

Work Hours Between:

Monday - Friday, 8am – 8pm CST. [Some Saturdays

Pay:

$20/hourly.

Full Time – customary position.

This is a remote position.

Prerequisites:

Should be somewhere around 18 years old with something like a secondary school recognition or GED.

Should pass a criminal personal investigation.

Should have Customer Service and Healthcare Call Center insight.

Devoted work area.

Liked:

Medical care call focus insight.

Clinical charging experience.

Information on clinical phrasing.

Occupation Track Description:

Performs business backing or specialized work, utilizing information putting together and coordination abilities.
Performs assignments dependent on set up systems.
In certain spaces, requires professional preparing, certificates, licensures, or identical experience.

General Profile

Grows abilities inside an insightful or functional interaction.
Keeps up with proper licenses, preparing, and certificates.
Applies insight and abilities to finish alloted work.
Works inside set up techniques and practices.
Builds up the fitting methodology for new tasks.
Works with a restricted level of oversight.

Practical Knowledge

Has created range of abilities in a scope of cycles, techniques, and frameworks.

Business Expertise

Supports to accomplish organization objectives by assisting groups with incorporating and work together.

Effect

Effects a group through nature of the administrations gave and data shared.
Utilizations tact to change work practices and cycles to accomplish results or further develop proficiency.

Initiative

May give casual direction to junior colleagues.

Critical thinking

Capacity to issue settle, independent.
Assesses issues and answers for give the best result to the customer and end-clients.

Relational Skills

Trades data and thoughts viably.

Obligation Statements

Evaluates calls to offer support quickly, be moved, or require follow-up for customer goal.
Recognizes client needs by alluding to case notes and inspecting each as a particular case.
Performs routine call community exercises concerning business items and administrations.
Utilizations standard scripts and set up rules while under management, to meet SLAs.
Gives clients data that is specific.
Conveys in a warm and sympathetic way.
Assembles all essential data to refresh the information base.
Heightens issues to senior levels, in view of protests or concerns.
Discloses organization approaches to clients.
Answerable for the start to finish goal of client issues.
Performs different obligations as allocated.
Agrees with all strategies and norms.

Shutting:

Conduent is an Equal Opportunity Employer and thinks about candidates for all situations regardless of race, shading, doctrine, religion, family line, public beginning, age, sex character, sex articulation, sex/sex, conjugal status, sexual direction, physical or mental incapacity, ailment, utilization of an aide canine or administration creature, military/veteran status, citizenship status, premise of hereditary data, or some other gathering ensured by law.

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